Diminished Value / Total Loss Claims
If your vehicle has been damaged and repaired, it has experienced a loss in market value, known as Diminished Value (DV). DV occurs when a vehicle sustains damage and undergoes repairs, resulting in a reduction in its resale worth. While repairs may have been performed to the best of the shop’s capabilities, no insurance company will offer the full value of the vehicle.
Consider a scenario where you are shopping for a late-model vehicle and find a dealer with two identical vehicles that you are interested in. Both vehicles are the same year, make, model, with comparable mileage and options. They appear to be in similar condition. The dealer is asking price for both vehicles at $10,000 each.
You inquire with the salesperson about the vehicle history and are informed that one of the vehicles has sustained $1,500 in collision damage. The repairs were completed, and there is no visible evidence of the damage. In this situation, which vehicle would you likely purchase? How much of a discount would need to be offered on the previously wrecked vehicle for you to consider buying it?
It is important to note that the party at fault (the insurance company) is responsible for the loss in value. A diminished value report provides the necessary documentation to initiate the negotiation of a fair settlement.
In cases where the vehicle’s damage is severe enough to be declared a total loss, or if it is approaching total loss, the insurance company will determine the appropriate settlement amount. If the vehicle is declared a total loss, the insurance company will provide a replacement amount that you can use to purchase a similar vehicle. However, they may attempt to “lowball” you by offering a lower amount than the vehicle’s true value.
Alternatively, if the damage is nearing total loss, the decision between repairing or declaring the vehicle as total loss depends on various factors. While we cannot provide legal advice, a diminished value/total loss appraisal report will provide you with the facts and evidence you or your legal team will need to make an informed decision.